By placing an order through the SEEDWAY, LLC Wildlife Genetics website, you agree to the terms outlined below. These policies are designed to ensure clarity, set mutual expectations, and protect both you and SEEDWAY, LLC throughout the ordering and refund process.

1. Return Eligibility
   We accept returns of unopened seed products within 30 days of the purchase date. To be eligible for a return, items must be in their original condition and packaging.
2. Return Process
   To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will provide instructions for returning the product.
3. Refunds
   Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
4. Non-Returnable Items
   • Opened seed packages
   • Customized or special-order items
   • Items returned after 30 days from the purchase date
5. Damaged or Defective Items
   If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.
6. Shipping Costs
   Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
7. Contact Information
   For any questions regarding our refund policy, please contact us at:
   Email: [email protected]
   Phone: 585-526-6391